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Accademia Gallery Guided Tour - Reviews

Rating of the activity

8.30 / 10

8.3478260869565 207 reviews | 3,980 travellers

12 traveler-submitted photos

Customer scoring

118

Type of traveler

Traveling alone (25)

Couple (101)

Group of friends (19)

With small children (17)

With older children (34)

Reviews from real clients who booked our products.

See only reviews with text

Jul / 16 / 2026

Luciana Casarim De Lima

Taubaté, Brazil

I travelled with my partner

A visita não ocorreu como planejamos e de acordo com a compra realizada, compramos os ingressos com o guia em português para o dia 16/7/26 às 14h30. A Civitatis contratou os serviços, chegando lá o guia disse: ou faz a visita agora com o áudio guia e receberá reembolso, ou somente às 16h30 terá o guia em português."Fomos obrigados a aceitar o áudio guia porque o turista tem programações e o reembolso não aconteceu

The visit did not go as planned and according to the purchase made, we bought tickets with the guide in Portuguese for July 16, 2026, at 2:30 PM. Civitatis hired the services, and upon arriving there, the guide said: either you do the visit now with the audio guide and you will receive a refund, or you will only have the guide in Portuguese at 4:30 PM. "We were forced to accept the audio guide because tourists have schedules and the refund did not happen.

Operated by: Italypasstours Srls

I travelled with my partner

Lamentamos que o nosso fornecedor local não tenha conseguido cumprir com o serviço reservado. Pedimos desculpas pelo ocorrido. Foi efetuado o reembolso correspondente.

Jul / 12 / 2026

Francesca

Gorizia, Italy

I travelled with my partner

Prenotato ingresso con visita guidata. Purtroppo la nostra guida si è ammalata e abbiamo dovuto ripiegare sull'audioguida. Logicamente non è la stessa cosa. Comunque sia Brian che ci ha contattato più di un'ora prima per avvisarci del cambio di programma, sia le persone che ci hanno indirizzato verso l'ingresso sono state molto cordiali e disponibili. Ora attendo di esser contattata per il rimborso parziale che dovrebbe venirmi accreditato.

I booked a ticket with a guided tour. Unfortunately, our guide got sick and we had to rely on the audio guide. Logically, it's not the same. However, both Brian, who contacted us more than an hour before to inform us of the schedule change, and the people who directed us to the entrance were very friendly and helpful. Now I am waiting to be contacted for the partial refund that should be credited to me.

Operated by: Italypasstours Srls

I travelled with my partner

Stiamo analizzando il caso per darti una risposta definitiva. La pubblicheremo il prima possibile e ti avviseremo via e-mail.

May / 05 / 2026

Anonyme

Antibes, France

I travelled with friends

Bonjour, très belle visite avec notre guide pour la galerie de l'académie. Par contre, nous avons réservé des billets avec audioguide pour la cathédrale, le dôme, le baptistaire , le musée, le campanile, ensuite pour le palais pitti et le jardin boboli. Nous avons rencontré beaucoup de difficulté à télécharger l'application, on ne nous a pas renseigner sur les codes d'accès une vraie "galère" . On ne nous a pas préciser aussi que les écouteurs devaient être adapté à nos portables. très déçu.

Hello, we had a very nice visit with our guide to the Accademia Gallery. However, we booked tickets with audio guides for the Cathedral, the Dome, the Baptistery, the Museum, the Campanile, and then for the Pitti Palace and the Boboli Gardens. We had a lot of trouble downloading the app; we weren't given any information about the access codes, which was a real hassle. We also weren't told that the headphones needed to be compatible with our phones. Very disappointed.

Operated by: Italypasstours Srls

I travelled with friends

Le bon de réservation précise tous les détails relatifs au téléchargement de l'audioguide. Nous sommes désolés pour le désagrément causé. Nous vous recommandons de signaler tout incident à ce sujet afin que nous puissions vous apporter une assistance immédiate.

Mar / 26 / 2026

Armanda

Porto, Portugal

I travelled by myself

No dia anterior à noite, dia 25, recebi uma msg com a informação que a visita guiada em português não era possível e, com a proposta de ser uma visita guiada em inglês. Em inglês para mim não dá. Então a sugestão do operador foi uma visita com áudio em português. Aceitei, com a devolução da diferença (Civitatis - valor c/ áudio em português p/ a G. da Academia no dia 26/03 》35,99 €). Para mim uma visita guiada para as galerias é muito mais interessante. Espero que assumam a devolução.

The night before, on the 25th, I received a message with the information that the guided tour in Portuguese was not possible and, with the proposal to have a guided tour in English. In English, it's not for me. So the operator's suggestion was a visit with audio in Portuguese. I accepted, with the refund of the difference (Civitatis - value with audio in Portuguese for the G. of the Academy on 26/03 》35.99 €). For me, a guided tour of the galleries is much more interesting. I hope they take responsibility for the refund.

Operated by: Italypasstours Srls

I travelled by myself

Lamentamos que o nosso fornecedor local não tenha conseguido cumprir com o serviço reservado. Pedimos desculpas pelo ocorrido. Foi efetuado o reembolso correspondente.

Mar / 24 / 2026

Iván Rivero

Póvoa De Santa Iria, Portugal

I travelled with my partner

Apesar da enorme quantidade de turistas, fizemos uma visita excecional, onde a nossa guia Amanda explicou com todo o detalhe todos os aspetos históricos e artísticos das obras da Galeria. Ajudou imenso ela ter disponibilizado dispositivos com auscultadores para seguir todas as suas explicações de forma confortável. Recomendo vivamente esta experiência! Translate this opinion into English.

Despite the huge number of tourists, we had an exceptional visit, where our guide Amanda explained in detail all the historical and artistic aspects of the works in the Gallery. It was very helpful that she provided devices with headphones so we could comfortably follow all her explanations. I highly recommend this experience! Opinion translated. Show original.

Operated by: Italypasstours Srls

I travelled with my partner

Aug / 19 / 2026

Maria Preziosa Varra

Italy

I travelled with my partner

Ho pagato 100 euro di biglietti per la visita guidata, ma solo 10 minuti prima vengono contattata telefonicamente da un certo Fabio dove mi dice che la visita guidata non verrà fatta per non aver raggiunto il numero minimo di persone. Mi ha detto che provvedeva per il rimborso parziale ma fino ad ora ancora niente, ho provato a richiamare più volte ma non risponde né alle chiamate né ai messaggi. Vorrei un riscontro, grazie.

I paid 100 euros for the guided tour tickets, but only 10 minutes before, I was contacted by phone by a certain Fabio who told me that the guided tour would not take place due to not reaching the minimum number of people. He said he would arrange for a partial refund, but so far nothing has happened, I have tried to call back several times but he does not answer either calls or messages. I would like a response, thank you.

Operated by: Italypasstours Srls

I travelled with my partner

Grazie per aver condiviso la tua esperienza. Ci scusiamo molto per l'inconveniente con la visita guidata e l'assenza di risposte da parte del fornitore. Ti confermiamo che è già stata elaborata una compensazione per il disagio arrecato e rimaniamo a tua disposizione per qualsiasi necessità.

Jul / 24 / 2026

Paulo Sérgio Dal Secco

Santos, Brazil

I travelled with my partner

Nossa visita com audioguia foi cancelada pelo prestador no dia agendado, minutos antes do agendado. Recebi mensagem por WhatsApp cancelando e dizendo que seria reembolsado parcialmente. Decepcionante pois havia expectativa de uma visita acompanhada e explicativa. Fizemos sozinhos.

Our visit with the audio guide was canceled by the provider on the scheduled day, minutes before the appointment. I received a message on WhatsApp canceling and stating that I would be partially refunded. Disappointing as there was an expectation of a guided and explanatory visit. We did it on our own.

Operated by: Italypasstours Srls

I travelled with my partner

Lamentamos que a visita não tenha ocorrido conforme o esperado. Oferecemos uma compensação de acordo com o ocorrido.

Jul / 17 / 2026

Cláudia Barreto

Recife, Brazil

I travelled with friends

Rossana foi maravilhosa Translate this opinion into English.

Rossana was wonderful. Opinion translated. Show original.

Operated by: Italypasstours Srls

I travelled with friends

Jul / 03 / 2026

Basilio

Torino, Italy

I travelled with small children

Guida molto preparata, gentile e disponibile. Ottima esperienza Translate this opinion into English.

The guide was very knowledgeable, kind, and helpful. It was a great experience. Opinion translated. Show original.

Operated by: Italypasstours Srls

I travelled with small children

Jun / 28 / 2026

Luis Correa

São Paulo, Brazil

I travelled with teenagers

Sara foi uma guia maravilhosa durante toda a visita na academia, super atenciosa e com muito conhecimento. Se eu pudesse só faria as excursões da Itália com ela !! Nota 1000 Translate this opinion into English.

Sara was a wonderful guide throughout the entire visit to the academy, super attentive and very knowledgeable. If I could, I would only do the tours in Italy with her!! 1000/1000 Opinion translated. Show original.

Operated by: Italypasstours Srls

I travelled with teenagers

Jun / 28 / 2026

Jonathan D Agosta

Italy

Purtroppo al mio arrivo non c era la guida in Italiano quindi non bene, ma il ragazzo è stato gentile e si è prodigato per trovarci una guida sul momento di fortuna, alla fine l ha trovata anche se ci ha potuto far fare solo una visita di una mezz oretta... quindi bene ma non benissimo direi ;-)

Unfortunately, upon my arrival there was no guide in Italian, so it wasn't great, but the guy was nice and made an effort to find us a guide on the spot, in the end he found one even though he could only give us a half-hour tour... so it was good, but not great I would say ;-)

Operated by: Italypasstours Srls

Ricorda che la puntualità è un requisito fondamentale per poter usufruire della prenotazione. Siamo lieti che, nonostante tutto, il nostro fornitore sia riuscito a trovare una soluzione per consentirti di partecipare all'attività.

Jun / 28 / 2026

Anonyme

Cestas, France

I travelled with teenagers

Visite très intéressante avec une guide qui a essayé de nous donner un maximum d'explications Translate this opinion into English.

A very interesting visit with a guide who tried to give us as many explanations as possible. Opinion translated. Show original.

Operated by: Italypasstours Srls

I travelled with teenagers

Jun / 19 / 2026

Anonymous

I travelled by myself

Operated by: Italypasstours Srls

I travelled by myself

Jun / 16 / 2026

Anonymous

Operated by: Italypasstours Srls

May / 22 / 2026

Antonio Claudio

Praia Grande, Brazil

I travelled by myself

O tour foi muito bom. Fazer o passeio com guia para quem não tem conhecimento no tema faz toda a diferença. A empresa no entanto mudou o horário e o idioma do passeio. Felizmente o impacto foi pequeno. Translate this opinion into English.

The tour was very good. Taking the tour with a guide makes all the difference for those who are unfamiliar with the subject. However, the company changed the time and language of the tour. Fortunately, the impact was minimal. Opinion translated. Show original.

Operated by: Italypasstours Srls

I travelled by myself

May / 17 / 2026

Walter

Italy

I travelled with my partner

Visita guidata eccezionale con Laura, che ti porta attraverso la storia del rinascimento e ti illustra in ogni particolare la vita di Michelangelo ed i segreti che ci sono dietro i suoi capolavori Imperdibile Translate this opinion into English.

Exceptional guided tour with Laura, who takes you through the history of the Renaissance and illustrates in every detail the life of Michelangelo and the secrets behind his masterpieces. Unmissable. Opinion translated. Show original.

Operated by: Italypasstours Srls

I travelled with my partner

May / 15 / 2026

Elena Leger

Torino, Italy

I travelled with my partner

Operated by: Italypasstours Srls

I travelled with my partner

May / 13 / 2026

Anonymous

Operated by: Italypasstours Srls

May / 10 / 2026

Emerson Romao

Brazil

I travelled by myself

A experiência foi péssima. Não houve visita com guia em português e o ingresso entregue era apenas um pequeno pedaço de papel, o que inclusive quase me impediu de entrar na academia. Precisei chamar a pessoa que me entregou o ticket para conseguir acessar o local. Não recomendo este passeio da forma como foi oferecido. Vale mais a pena comprar diretamente pelo site oficial.

The experience was terrible. There was no guided tour in Portuguese and the ticket given was just a small piece of paper, which almost prevented me from entering the gym. I had to call the person who handed me the ticket to gain access to the place. I do not recommend this tour as it was offered. It is better to buy directly from the official website.

Operated by: Italypasstours Srls

I travelled by myself

Perante esta situação e tendo em conta o seu relato de que não usufruiu da visita guiada, procedemos a um reembolso parcial a seu favor. Lamentamos os transtornos causados e agradecemos a sua compreensão.

Apr / 29 / 2026

Christophe Gallet

Fressenneville, France

I travelled with my partner

Nous avons réservé une visite avec guide francophone. Nous sommes arrivés 20mn en avance et avons signalé notre arrivée à votre opérateur. Moins de 2mn avant l’heure il nous présente notre guide qui est anglophone… il semble que la visite guidée FR avait été annulée. Nous souhaitons recevoir le remboursement de la. Prestation payée mais non reçue.

We booked a tour with a French-speaking guide. We arrived 20 minutes early and notified your operator of our arrival. Less than 2 minutes before the time, he introduces us to our guide who is English-speaking... it seems that the French guided tour had been canceled. We wish to receive a refund for the service paid but not received.

Operated by: Italypasstours Srls

I travelled with my partner

Lamentamos que nosso fornecedor local não tenha conseguido prestar o serviço reservado com a qualidade habitual. Pedimos desculpas pelo ocorrido e informamos que já providenciamos uma compensação adequada.

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