P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in London with a minimum of 8 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
Due to London’s size and traffic, especially during rush hour, we recommend booking the pick-up at the hotel minimum 3 hours before the flight departure time (3,5 hours for Gatwick and Stansted). If you have to check in your luggage, are travelling during rush hour or are staying far away from the airport, we recommend booking the transfer 4 hours before your flight.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
These are genuine reviews written by our customers.
8.50 / 10
8.4866666666667
42,108 reviews
| 641,751 travellers
5 out of 42,108 reviews
10
06 / 01 / 2026
C
Craig
Fremont, United States
Our driver was very engaging and personable. This was first foray with Civitatis for a transfer. We were pleased with the booking process and transportation provided. After a ten hour flight, one could easily be critical, but we survived our travel day without an issue without a problem. I will be using the service again, based solely on the ease of booking first and foremost. Everything else just fell into place. Great experience for us.
10
05 / 16 / 2026
R
Rubén Aníbal Armas Alberto
Santa Cruz De Tenerife , Spain
El traslado, muy bien, el señor sin saber hablar español fue muy amable, nos fue a buscar a la llegadas y nos llevó dos maletas hasta donde tenía el coche aparcado. Venimos con un niño y paró en el mcdonal y le compró de su bolsillo unos nuggets .hubo un error en la dirección estaba cerca y nos llevó a la dirección correcta.
Translate this opinion into English.
The transfer was excellent. The driver, who didn't speak Spanish, was very kind. He met us at arrivals and carried our two suitcases to where his car was parked. We were traveling with a child, and he stopped at McDonald's and bought him some chicken nuggets out of his own pocket. There was a mistake with the address; it was nearby, and he took us to the correct address.
Opinion translated. Show original.
I travelled with small children
10
03 / 26 / 2026
E
Edu Bernal Perez
Murcia , Spain
Perfecto Mr Sandman ( Yogi ), nos recogió y nos trajo hasta la puerta del hotel, afable, amigable y muy bueno con mi familia, nos ofreció agua y galletas, estuvimos hablando inglés que era el propósito y nos ayudó bastante, viaje con mi familia de cuatro miembros y fue una experiencia maravillosa Repetiría!!
Translate this opinion into English.
Mr. Sandman (Yogi) was perfect! He picked us up and brought us right to the hotel door. He was affable, friendly, and very kind to my family. He offered us water and cookies, and we were able to speak English, which was the purpose of the trip, and he was very helpful. I traveled with my family of four, and it was a wonderful experience. I would definitely do it again!
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 42,108 reviews
06 / 01 / 2026
Fremont, United States
Our driver was very engaging and personable. This was first foray with Civitatis for a transfer. We were pleased with the booking process and transportation provided. After a ten hour flight, one could easily be critical, but we survived our travel day without an issue without a problem. I will be using the service again, based solely on the ease of booking first and foremost. Everything else just fell into place. Great experience for us.
05 / 16 / 2026
Santa Cruz De Tenerife , Spain
El traslado, muy bien, el señor sin saber hablar español fue muy amable, nos fue a buscar a la llegadas y nos llevó dos maletas hasta donde tenía el coche aparcado. Venimos con un niño y paró en el mcdonal y le compró de su bolsillo unos nuggets .hubo un error en la dirección estaba cerca y nos llevó a la dirección correcta. Translate this opinion into English.
The transfer was excellent. The driver, who didn't speak Spanish, was very kind. He met us at arrivals and carried our two suitcases to where his car was parked. We were traveling with a child, and he stopped at McDonald's and bought him some chicken nuggets out of his own pocket. There was a mistake with the address; it was nearby, and he took us to the correct address. Opinion translated. Show original.
03 / 26 / 2026
Murcia , Spain
Perfecto Mr Sandman ( Yogi ), nos recogió y nos trajo hasta la puerta del hotel, afable, amigable y muy bueno con mi familia, nos ofreció agua y galletas, estuvimos hablando inglés que era el propósito y nos ayudó bastante, viaje con mi familia de cuatro miembros y fue una experiencia maravillosa Repetiría!! Translate this opinion into English.
Mr. Sandman (Yogi) was perfect! He picked us up and brought us right to the hotel door. He was affable, friendly, and very kind to my family. He offered us water and cookies, and we were able to speak English, which was the purpose of the trip, and he was very helpful. I traveled with my family of four, and it was a wonderful experience. I would definitely do it again! Opinion translated. Show original.
06 / 22 / 2026
Spain
El conductor fue muy agradable y muy puntual. El coche estaba limpio. Translate this opinion into English.
The driver was very nice and very punctual. The car was clean. Opinion translated. Show original.
06 / 19 / 2026
Cuneo, Italy
Tutto perfetto, autista super! Translate this opinion into English.
Everything perfect, super driver! Opinion translated. Show original.